Our policy is interaction with our clients throughout the order process, making errors virtually unseen which allows us to guarantee our quality of service. No matter you target market, the same rule applies, you must always market to increase your business and grow your database of clients.
Typically the national average in direct mail is .25% to .50%, we average a 2% - 4% nationwide rate.
Our campaign material is registered with the Library of Congress in Washington D.C. so that no other mortgage company can take our mailers down to Kinko's and flood your area with them. We don't solicit your nearest competitors for business, nor will we ever quadruple, triple, or even double mail the people that you mail. We put that in black and white. Our goal is to create a long term relationship with each and every one of our clients, which in turn leads to a major share being referral leads. We take an active role in all major mortgage/marketing industry conferences which allows us the unique opportunity to be a full service advertising firm with an inside edge.
Our Campaign Order Process
We have a process checklist that we follow in order to guarantee our quality of service, which helps us ensure we’re doing everything by the book in our own business. Below is an outline of our process for each order we process.
Within 30 minutes of receiving your signed campaign order form(s) with campaign quantity and price, you will receive a phone call from one our representatives in our design team.
- The design team representative will provide you the following:
- A digital or hardcopy proof of your selected campaign and quantity verification for your final approval.
- The final list of names within 24 hours of your campaign express mailing date.
- A clear readable copy of the express postal receipt within 48 hours after the campaign materials have been shipped.
We will follow up with your office personally the morning the campaign drops, to go over any questions or details that might have been overlooked.
There are a number of standards that we adhere to, but these don’t usually involve the client and are not listed.
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